Contact support
Share what you are seeing and include enough detail for us to reproduce it quickly.
Pilot support center
Need help with 5X Wingman?
Use the contact form for account, schedule, import, billing, and app support. You can also find fast answers in the FAQ below.
Before you submit
Include your platform (iOS, Android, web portal) and app version. Add trip number, date, and airport pair when the issue involves scheduling data. Describe expected behavior versus what you actually saw. Attach screenshots in your email if that helps show the issue.
Support requests are reviewed in the order received. For account lockouts, include the exact sign-in email so we can assist quickly.
Support FAQ
Real answers to common crew support requests.
I cannot sign in. What should I check first?
Confirm you are using the same email you used for account signup. If password reset does not arrive, check spam/promotions and retry after a minute. If you still cannot access your account, submit the form above with the login email and error message.
My roster import failed or parsed incorrectly.
Most import issues are caused by partial copy/paste text, mixed CMS and JCT formats, or missing trip day lines. Re-copy the full source text and retry. If parsing still fails, send the original text snippet and your domicile in a support request so we can reproduce it.
The schedule in app and web does not match.
Run a fresh import first, then pull to refresh in the app and reload the portal page. Differences are usually stale cache or an older import snapshot. If the mismatch persists, include trip number and the exact date/time block that differs.
Family access or invite is not working.
Family access requires an active crew account and a valid invite flow. If an invite link expired or was already used, request a new invite from the crew account and retry. Include both the crew and family emails in your support message.
How do I report a bug effectively?
Include platform, app version, timezone, exact steps to reproduce, and what you expected to happen. If the issue is schedule-related, include trip number and date. Screenshots or short screen recordings speed up diagnosis.
Where do I get billing or subscription help?
Use the contact form with the Billing or subscription topic and include your purchase platform (Apple App Store or Google Play) plus the date of the charge. We can help with receipt checks, renewal questions, and account-level subscription status.